Privacy Policy
What we collect, why, for how long — and what we refuse to do with it.
1. What we collect and why
- Identity data — we do not collect identity documents when you open an account. If we ever need to verify identity (for example where the law requires it for a particular transaction), we will tell you what we collect and why at that time.
- Contact and account data (email, security settings, device and session records) — to operate the service and protect your account.
- Transaction data (deposits, withdrawals, addresses) — to provide custody services, maintain accurate ledgers, and meet monitoring obligations.
- Technical logs (IP addresses, access logs) — for security, fraud prevention and legal compliance.
We collect what these purposes require — not what a marketing department might enjoy. This public website itself sets no analytics or advertising trackers.
2. Legal bases
Processing rests on: performance of our contract with you; compliance with legal obligations (AML, sanctions, tax reporting); and legitimate interests in securing the platform. Where consent is the basis, it is asked for separately and can be withdrawn.
3. Sharing
Data is shared only with: service providers acting under contract (for example email delivery and blockchain node providers); authorities where the law compels it; and professional advisers under confidentiality. We do not sell personal data. To anyone. Ever.
4. Retention
Account and transaction records are kept for the period AML law prescribes after account closure, then deleted or irreversibly anonymised. Security logs follow shorter, defined schedules. We keep nothing “just in case”.
5. Security of your data
The same architecture protecting assets protects data: least-privilege access, encryption in transit and at rest, audit-logged access, and fail-closed handling. See Security.
6. Your rights
Subject to applicable law you may request access, correction, deletion (where legal retention duties do not override), restriction, and portability, and you may complain to your data-protection authority. Write to support@monetisepay.com — requests are answered by a person, within the statutory deadline.
7. International transfers
Where data crosses borders to our providers, recognised safeguards (adequacy decisions or standard contractual clauses) are in place. Details are available on request.
8. Changes
Material changes are notified to account holders before they take effect, with the previous version available on request.