Questions we actually get asked

Use Request Access. Onboarding includes identity verification (KYC) — it is deliberate and thorough, because a platform that admits anyone unchecked endangers everyone on it.

Anti-money-laundering law requires regulated-grade platforms to know their customers. Beyond the legal duty, verification is what keeps stolen funds, sanctioned actors and fraud rings off the venue you trade on. Details are in our AML & KYC policy.

No minimum beyond network practicality — tiny deposits can cost more in network fees than they are worth. Start with an amount whose complete loss you could shrug off; that is a risk rule, not a marketing one.

In segregated wallets derived specifically for you, tracked and reconciled individually. Spending keys live in cold storage behind multi-party approval; internet-facing systems are watch-only — they can see deposits arrive but cannot spend anything. Full detail: custody architecture.

No single person can. Withdrawals pass policy checks and require multiple independent approvals before the isolated signing path is invoked. Every approval is logged and attributable.

Segregation and per-customer tracking are designed so customer assets are identifiable as yours, not commingled with company funds. But we will not pretend this removes counterparty risk: read custody risk and never hold more with any single custodian than you could stand to lose.

No. Crypto-assets are not covered by government deposit-protection schemes, and we will not imply otherwise. Any platform suggesting your crypto is “insured like a bank account” deserves sharp questions.

Deposits become spendable only after the required number of network confirmations. Until then a chain reorganisation could still reverse the transaction — crediting instantly would be gambling with the ledger. You can watch confirmation progress on the deposit the whole way.

Policy checks and (above thresholds) human multi-party approval run first; then the transaction is signed and broadcast, and network confirmation time applies. Security governs the pace — a platform that withdraws instantly at any size is skipping the checks that protect balances.

An allowlist restricts withdrawals to addresses you pre-approved, with a delay on adding new ones. Yes — set it up early. It converts a stolen password from a catastrophe into an inconvenience.

No one can — irreversibility is a property of the blockchain itself, not a policy. This is the single most expensive lesson in crypto: verify every address, use allowlists, send a small test amount first for large transfers. See the risk page.

Spot markets only, settled against your custodied balance. No leverage, no margin, no derivatives, no yield products — by design, permanently. The reasons are on the exchange page.

A single published fee schedule, identical for everyone, visible before you trade — provided during onboarding and inside the platform. No hidden spreads, no “zero-fee” pricing recovered through worse execution.

Because the data on retail leveraged trading is not ambiguous: most accounts lose, and crypto volatility makes it worse. We are not in the liquidation business. If that is what you want, at least read how leverage kills accounts first.

No — and be suspicious of anyone who says otherwise. It carries real risk of total loss from markets, fraud, mistakes and platform failure. What we offer is honest infrastructure and honest information: start with the risk disclosure.

In most jurisdictions, very likely yes — including crypto-to-crypto trades. Tax treatment varies and changes; take professional advice. Assume every disposal is a taxable event until told otherwise.

Almost certainly not. We never contact you first to ask for credentials, codes, remote access or payments, and the only legitimate domain is monetisepay.com. Forward anything suspicious to security@monetisepay.com.